Privacy Policy

At Achiever Academy (operating under the legal entity "Literacy Asia Limited"), we are committed to safeguarding the privacy of our students, parents, and visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, website, or programs. By using our services or enrolling in our programs, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following personal data:

1.1. Personal Identification Information: Name, date of birth, school, gender, and nationality.

1.2. Contact Information: Email address, phone number, and physical address.

1.3. Enrollment Information: Class preferences, attendance records, and program history.

1.4. Payment Information: Billing details, debit and/or credit card information, and payment transaction records.

1.5. Health and Emergency Information: Allergies, medical conditions, and emergency contact details.

1.6. Website Data: IP address, browser type, device information, and browsing activity for improving user experience.

1.7. Progress and Achievement Data: Records of class participation, project completion, learning progress, and related assessments.

2. How We Use Your Information

We use your personal data for the following purposes:

2.1. To process enrollment and manage class or program participation.

2.2. To communicate important updates, such as class schedules, cancellations, or announcements.

2.3. To process payments and issue invoices or receipts.

2.4. To provide a safe and personalized learning experience.

2.5. To comply with legal and regulatory requirements.

2.6. To improve our website, services, and customer support.

2.7. For Research and Program Enhancement: We may use aggregated and anonymized data about student progress, participation, and achievements to conduct research, evaluate our programs, and collaborate with partner organizations, educational institutions, or universities. Such data sharing is strictly for educational and program improvement purposes and will never disclose personal identification without explicit consent.

3. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your data in the following cases:

3.1. Service Providers: With trusted third-party providers who assist in processing payments, managing systems, or delivering services (e.g., email or SMS notifications).

3.2. Legal Compliance: If required by law or regulation, such as responding to legal requests or investigations.

3.3. Emergency Situations: To safeguard the health and safety of students or staff in an emergency.

3.4. Research Collaboration: Where applicable, we may share anonymized or aggregated data on student progress and learning outcomes with partner organizations, universities, or research institutions for educational research and program development. No personally identifiable information will be shared without prior consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These include:

4.1. Secure servers and encrypted transactions for payment processing.

4.2. Restricted access to personal data on a need-to-know basis.

4.3. Regular monitoring and updating of our security systems.

While we strive to protect your data, no system can guarantee complete security, and you acknowledge that you provide data at your own risk.

5. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Once data is no longer needed, it will be securely deleted or anonymized.

6. Cookies and Website Tracking

6.1. Our website uses cookies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device that help us recognize repeat visitors and track browsing behavior.

6.2. You can manage or disable cookies through your browser settings. However, disabling cookies may limit certain website functionalities.

7. Your Rights

Under applicable privacy laws, you have the right to:

7.1. Access the personal data we hold about you.

7.2. Request corrections to any inaccurate or incomplete data.

7.3. Withdraw consent for data processing (where applicable).

7.4. Request deletion of your personal data, subject to legal or contractual obligations.

7.5. Opt-out of marketing communications at any time by contacting us.

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website or communications may include links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Updates will be posted on our website and included in communications via email.

If you have any questions or concerns regarding these privacy policies, please contact us at:

Email: info@achieveracademy.hk
Phone / WhatsApp: +85291770704